The travel industry has undergone significant transformation over the last decade. It’s not just that premium hotels, fine dining, and exclusive destinations are still vital, but travelers are now placing greater value on something not so visible but far more meaningful, such as time, convenience, and personalized experiences. Planning an overseas vacation has become much more complicated for many high-net-worth individuals.
During peak travel seasons and major international events, many of the world’s most demanding hotels and restaurants reach capacity, making travel planning far more challenging. Therefore, many travelers are deciding to hire a single trusted professional who can streamline the entire travel experience. This shift has contributed to the rising popularity of companies like Matt Concierge, the international luxury travel and lifestyle concierge founded by Matthieu Schon, whose vision is to offer a hands-on service before and during every journey.
People seeking travel inspiration all year round will find a wealth of information on Matt Concierge’s Instagram, from luxury hotels and restaurants to beach clubs and travel experiences; it’s all there.
Luxury Is Becoming More Personal
In the past, luxury was synonymous with luxury items such as expensive goods or the most luxurious 5-star hotels. Today things are different.
Travelers today are more into convenience, honest recommendations and individual experiences. Saving precious time, getting honest recommendations, not having to deal with unnecessary stress, and having everything done professionally are all as important as the destination itself.
It is this philosophy that drives the company. To make a recommendation for a hotel, restaurant or experience, the first step is to understand each client’s personality, his or her travel expectations, his/her group dynamics and his/her purpose of travel, says Matthieu Schon. The goal here isn’t to suggest the most costly one, but rather the really right one for the client.
Experience Creates Better Recommendations
Prior to founding Matt Concierge, Matthieu worked in the luxury retail, digital marketing, private aviation, and premium lifestyle sectors for over a decade.
Those experiences also revealed a common challenge facing luxury travelers. But even those who had a big budget for travel often had trouble finding what they most wanted to do. It also meant that hotels would be booked solid, restaurants would be overbooked, travel planning could become complicated, and there were countless online travel recommendations that might not have matched personal tastes.
Matt Concierge was developed to be a single go-to source to handle all facets of a client’s trip rather than just an ordinary booking platform.
A Global Network Built on Relationships
Relationships are a key component of luxury hospitality. Technology has made it easy to research a place, but nothing can substitute for years of industry experience or trusted professional contacts.
For Matthieu, one of the most important aspects of offering an outstanding concierge service is maintaining strong personal connections, which help make trips more seamless and allow him to provide honest and reliable advice. Today, Matt Concierge has built an international network comprising luxury hotels, fine restaurants, private aviation services, yacht services, luxury transportation companies, and major international events.
The company also has access to clients throughout Europe, the Middle East, and North America, and its team possesses extensive knowledge of places such as Saint-Tropez, Monaco, Cannes, Mykonos, Dubai, Paris, Capri, Sardinia, Ibiza, Courchevel, St. Moritz, and many other renowned luxury destinations.
Building Trust One Journey at a Time
It took far more than just an understanding of travel to build an international concierge operation. Matt Concierge had to develop every aspect of the business from scratch, including branding, supplier relations, payment options, client acquisition, customer service, international operations, content strategy, and more. Meanwhile, the company had to build a reputation in a field where trust and reliability are paramount. Travel across multiple countries is also a complex process.
There are many event schedules, transportation suppliers, hotels, and restaurants operating across various time zones. The company’s responsiveness and its ability to pay attention to detail have become two of its core strengths. This work has led to a growing international audience and a strong social media presence, with Matt Concierge’s Instagram following now reaching over 139,000 followers.
Looking Beyond the Destination
Luxury travel is not only continuously changing, but today’s travelers also prefer experiences over the material things it offers. When people travel, they are not only looking for iconic sites in places like Dubai or Paris, or the beaches of Mykonos, but they’re also seeking more meaningful experiences.
They would like suggestions that are tailored to them personally and recommendations from someone who understands both the destination and their personal preferences. Personalized service, destination expertise, and long-term relationships are what Matt Concierge wants to provide with each trip. For those who love travel, Matt Concierge’s TikTok offers destination highlights and luxury travel inspiration by featuring content from some of the world’s most desirable travel destinations.
The Future of Luxury Travel
In the future, Matt Concierge will continue to grow its business globally, with additional international locations to be added, and continue the personalized service that is at its core. Future plans involve further development of collaboration with luxury hotels and restaurants, aviation companies, tourism brands and lifestyle businesses and additional markets in other European nations, the Middle East and North America. In addition, Matthieu Schon is looking to further establish himself as a reliable expert in luxury travel, concierge services, hospitality trends and the direction of personal travel.
Importantly, the company plans to expand gradually, rather than turning into a mass-market travel agency, while maintaining the high level of personalized service that today’s luxury travelers expect. For further information about Matt Concierge and its personalized luxury travel services, visit the business website and discover the difference that customized planning and expert guidance can make to your travel experience.
