Starting a business is a big achievement for many entrepreneurs, but maintaining one is the larger challenge. There are many standard challenges that face every business whether they are large or small. It is not easy running a company, especially in a fast-paced, ever-changing business world. Technology advances, new hiring strategies, and now, political changes coming with the new administration, all add to the existing business challenges that entrepreneurs, business owners, and executives have to deal with.
Maximizing profits, minimizing expenses and finding talented staff to keep things moving seem to be top challenges for both SMBs and large corporations. We have been interviewing companies from around the world to discover what challenges they are facing in their businesses. We also asked each company to share business advice they would give to a younger version of themselves.
Below is our interview with Manuel Grenacher, Founder and CEO at Coresystems:
What does your company do?
Coresystems is a leading provider of cloud-based field service and workforce management software for enterprises' field service organizations. Coresystems serves medium and large national and international companies that have highly complex business processes, several branch offices and numerous subsidiaries. Since Coresystems' founding in 2006, more than 190,000 users across the world have used the company’s innovative, real-time field service management (FSM) software to improve their business and field service processes. Coresystems has also pioneered the "crowd service" model, which allows customers to leverage an Uber-like platform to find available field service technicians in real-time.
What is your role? What do you enjoy most about your role?
As founder and CEO of Coresystems, I support our global customers and partners as they roll out their field service management solutions. I created the vision for a new level of field service management experience and developed the platform to support it. I also conceptualized, developed and launched Coresystems’ ‘crowd service’ offering, which enables customers to crowdsource their field service operations to reduce operational expenditure and risk and increase customer satisfaction and revenue.
I enjoy my role because I have the ability to listen to customer pain points and build products and services that make a difference to these customers. For example, since opting for Coresystems’ FSM solution, Markem-Imaje, a Dover Corporation global manufacturer and distributor of specialized traceability, variable data and product identification equipment, has witnessed a number of remarkable improvements: increased efficiency has reduced the duration of onsite service technician appointments by approximately 20 percent.
What are the biggest challenges in your business right now?
Coresystems’ goal is to inspire a connection with our customers and create software that delivers excellent customer experiences every day. I am very intrigued by the idea of service and firmly believe that the little things that get overlooked play a big part in the overall satisfaction and relationship between people and companies. The most prominent challenge in my business right now is finding enough people to continue to make this dream a reality, as well as finding enough funding. I believe you are successful as a company when you convince other people of your idea, and they continue to follow it, and we need people who have a high level of motivation and do not easily give up.
If you could go back in time, what business advice would you give to a younger version of yourself?
The business advice I would give my younger self is to keep focused on the main idea and not do too much in parallel. Projects are much more scalable if you concentrate on one thing, and execution will be quicker, better and more comprehensive. I would also advise my younger self to not give up and to keep working towards a goal because if people give up too quickly, they will never find the path to success. Young entrepreneurs often give up too early when they have an idea, and somebody else then takes it and succeeds. Lastly, I would advise to share ideas and blog about experiences as much as possible to get them out into the world. This will inspire not only one’s self but also other entrepreneurs to take action.